FAQs

What’s your credit pack refund policy?

We have a 30-day refund policy from the date of purchase*. Our 30-day refund policy only applies if your credits haven't been activated. Once activated, refunds are no longer available. * A $45 refund administration fee applies. If your project has a booked start date, an additional $90 booking fee applies. A $200 loss of [...]

How do credit pack extensions work?

Once a PARTNER-CREDIT pack has expired, it cannot be extended. However, before your credits expire, you have the option to purchase a one-year credit extension. The one-year lifespan of credit extensions automatically begins on the date your original PARTNER-CREDIT pack was due to expire. Each PARTNER-CREDIT pack can only be extended once. [...]

Go to Top