What’s your credit pack refund policy?

We have a 30-day refund policy from the date of purchase*. Our 30-day refund policy only applies if your credits haven't been activated. Once activated, refunds are no longer available. * A $40 refund administration fee applies. If your project has a booked start date, an additional $80 booking fee applies. A $200 loss of [...]

How do credit pack extensions work?

Credits cannot be extended if they have already expired. But if you find you have some credits remaining near the end of their credit life and before they expire, some packs have the option to extend the remaining credits for another 90 days for an additional fee. These newly extended credits are only activated, [...]

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