Yes, Ello will happily make any artwork changes you require. Unfortunately, they won't be classed as free FLIP-SIDE design hours after the initial printing. Please note: Any changes to the project working design files by anyone other than Ello will null and void the 10% FLIP-SIDE discount for this project.
Yes, but any existing design charges are invoiced at our standard hourly rate. Only design charges incurred after your credit pack date of purchase will use our reduced credit pack design rate.
We have a 30-day refund policy from the date of purchase*. Our 30-day refund policy only applies if your credits haven't been activated. Once activated, refunds are no longer available. * A $40 refund administration fee applies. If your project has a booked start date, an additional $80 booking fee applies. A $200 loss of [...]
Credits cannot be extended if they have already expired. But if you find you have some credits remaining near the end of their credit life and before they expire, some packs have the option to extend the remaining credits for another 90 days for an additional fee. These newly extended credits are only activated, [...]
Credits can be shared within an organization* and its departments but not with other businesses. * Credit packs are assigned to one organization, and its name and address will appear on all project invoices.
They don't auto-renew – just buy more when you need them.
During the first quarter, we tally up how much each business partner has spent over the past year and donate 10% of our profit to their favourite charity.
If this happens, Ello will choose one of their favourite charities and donate 10% on your behalf.
We provide easy-to-follow instructions on how to find your favourite local charity within our fantastic client project management portal.