Partner with us and save big
A new kind of design retainer that works for everyone. With PARTNER-CREDITS, you pay what you want to pay. With lower hourly rates and priority service, a partnership has its privileges!
How it works
PARTNER-CREDITS are packs of hours/credits you purchase and use to pay for services Ello provides. With PARTNER-CREDITS, the more you buy, the more you save.
The main benefit to PARTNER-CREDITS is our reduced design rates. Other benefits include priority service and faster turn-around times on projects.
How to use them
PARTNER-CREDITS are primarily used for large projects with scheduled start dates. However, they can also be used for website edits, maintenance, printing and small design projects throughout the year.
The nitty gritty
PARTNER-CREDIT packs are valid for one year and then any unused credits expire. However, before they expire some packs can be extended for 90 days for an additional fee. Credit packs and extensions are only activated, and their credit life begins when your project accumulates charges. This means you can purchase your credits in advance and plan your project without worrying about losing any time. However, credit packs and extension credits will expire if not activated within the first year from the date of purchase. Our reduced design rates can only be applied to design charges incurred during an active credit pack or credit extension. For all else, our standard hourly rate applies.
Quick answers to FAQ’s.
Honestly, there’s no catch! The larger your project, the more money you save! It’s as simple as that.
They don’t auto-renew – just buy more when you need them.
Credits can be shared within an organization* and its departments but not with other businesses.
Credits cannot be extended if they have already expired. But if you find you have some credits remaining near the end of their credit life and before they expire, some packs have the option to extend the remaining credits for another 90 days for an additional fee. These newly extended credits are only activated, and their 90-day credit life begins when we first start working on your project again. This means you can take your time and plan out your project without worrying about losing any of the 90-day credit life. However, credit extensions do expire if not activated within the first year from their date of purchase. With the Gold and Platinum credit packs, you have the option to extend your credits twice if required.
We have a 30-day refund policy from the date of purchase*. Our 30-day refund policy only applies if your credits haven’t been activated. Once activated, refunds are no longer available.
Yes, but any existing design charges are invoiced at our standard hourly rate. Only design charges incurred after your credit pack date of purchase will use our reduced credit pack design rate.
Working with us
Apart from crafting meaningful brands and digital experiences, below are two more reasons to partner with Ello.
Free print design
Ello will design your business card, brochure and other printed items for free. Catch Ello on the FLIP-SIDE!
Supporting your local community
Ello donates 10% of our profits to your favourite charity. Donate to your local hospital, food bank or any charity you choose. Together we can support and grow your community. HIGH-FIVE to that!