Yes, but any existing design charges are invoiced at our standard hourly rate. Only design charges incurred after your credit pack date of purchase will use our reduced credit pack design rate.
We have a 30-day refund policy from the date of purchase*. Our 30-day refund policy only applies if your credits haven't been activated. Once activated, refunds are no longer available. * A $40 refund administration fee applies. If your project has a booked start date, an additional $80 booking fee applies. A $200 loss of [...]
Credits cannot be extended if they have already expired. But if you find you have some credits remaining near the end of their credit life and before they expire, some packs have the option to extend the remaining credits for another 90 days for an additional fee. These newly extended credits are only activated, [...]
Credits can be shared within an organization* and its departments but not with other businesses. * Credit packs are assigned to one organization, and its name and address will appear on all project invoices.
They don't auto-renew – just buy more when you need them.
Honestly, there's no catch! The larger your project, the more money you save! It's as simple as that.
