Yes, but any existing design charges are invoiced at our standard hourly rate. Only design charges incurred after your credit pack date of purchase will use our reduced credit pack design rate.
We have a 30-day refund policy from the date of purchase*. Our 30-day refund policy only applies if your credits haven't been activated. Once activated, refunds are no longer available. * A $45 refund administration fee applies. If your project has a booked start date, an additional $90 booking fee applies. A $200 loss of [...]
Once a PARTNER-CREDIT pack has expired, it cannot be extended. However, before your credits expire, you have the option to purchase a one-year credit extension. The one-year lifespan of credit extensions automatically begins on the date your original PARTNER-CREDIT pack was due to expire. Each PARTNER-CREDIT pack can only be extended once. [...]
Credits can be shared within an organization* and its departments but not with other businesses. * Credit packs are assigned to one organization, and its name and address will appear on all project invoices.
They don't auto-renew – just buy more when you need them.
Honestly, there's no catch! The larger your project, the more money you save! It's as simple as that.
